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More Flexible New Case Booking with BookHA
A new mobile app “BookHA” is now released for new case booking in various specialties. Only take three steps to complete the booking
“BookHA” Mobile App to cover more specialties
The mobile application “BookHA”, launched by the Hospital Authority (HA) since 2016 to provide Specialist Outpatient Clinics (SOPC) new case booking services, will be further extended to cover two more specialties, namely obstetrics (ante-natal) and paediatrics. New notification function for appointment rescheduling and connection to “HApi Journey” are also added to the app for the convenience of patients.
The HA spokesperson today (22 January) said that, starting from tomorrow (23 January), patients can make SOPC new case booking in gynaecology; ear, nose & throat; eye; neurosurgery; orthopaedics & traumatology; medicine; surgery; cardiothoracic surgery; obstetrics and paediatrics through BookHA anywhere, anytime, instead of coming to the clinics in person or sending in application by facsimile.  Following the roll-out, BookHA will cover major specialties.
Patients who are unable to attend SOPC appointment booked earlier via the app may contact related clinics to reschedule their appointments.  The new notification function will notify patients by pop-up message right after rescheduling.
For obstetric service, expectant mothers are required to provide doctor’s referral letter indicating the “first day of the last menstrual period” or “estimated date of confinement” when making appointment. More than one ante-natal appointments may be arranged depending on individual condition and in such case, the applicant will receive separate notifications on the booked appointments.  Upon completion of the booking, a pop-up message will remind the expectant mothers to download the “HApi Journey”, which is another HA app containing information about obstetrics & gynaecology to facilitate the expectant mothers to record and monitor their health conditions during pregnancy.
“More than 170,000 app downloads have been recorded since the launch of BookHA in March 2016. Appointments have been arranged for over 50,000 patients out of some 70,000 applications. The operation for SOPCs to triage and process the requests have been smooth so far. While HA has earlier pledged to notify patients of stable cases within 21 days, it is now able to arrange appointments within 14 days, followed by telephone text message notification on the following day. This has largely shortened the time awaiting notification of appointment,” the spokesperson remarked.
The spokesperson reminds patients that referral letters within three months of issue from local registered doctors are required for making new case booking at public SOPCs.  Most referral letters issued by HA carry a 2D barcode which can be scanned with the built-in function of the app, saving time on photo-taking and uploading images of referral letters page by page.
Patients who have booked SOPC appointment through the app will receive pop-up reminder of the appointment with the registered smartphone.  If the patients no longer need to attend the scheduled appointment booked earlier via the app, they can make use of the “Booking Cancellation” function to cancel the appointment instead of calling the clinics.
BookHA can be downloaded free of charge from the Apple App Store (supporting iOS version 7.0 or above) or Google Play (supporting Android version 4.1 or above) and it is available in traditional Chinese and English.